Law Firm IT Is a Pain in the Ass – Here’s What to Do About It

Dealing with Law Firm IT – The Right Way

Law firm IT is a pain in the ass. We’re not being crude, we’re being honest. Keeping your firm’s computers and servers up and running; installing, updating, and maintaining software; and proper data and document security are just a few of the law firm IT components you need to stay on top of to keep the machine moving.

And you didn’t go to law school to become an IT manager. So, to help you navigate the complicated, often frustrating world of law firm IT, we’ve put together this list of 5 best practices to help you improve your law firm IT experience. In fact, I wouldn’t call them best practices, but rather rules your firm should abide by, or risk problems like:

  • Downtime and halted productivity
  • Data loss
  • Software slowdowns and bugs
  • Data security breaches.

So here are 5 rules you should always follow when it comes to managing law firm IT.

Let’s get started.

Rule #1: Don’t Be Reactive

When it comes to managing law firm IT, possibly the first, most important rule is to be proactive rather than reactive. This may be advice you’ve heard again and again—but in today’s day and age, there are still so many law firms that don’t practice this.

Avoid reactive, break-fix law firm IT management (something we call: “plug-and-pray.”)

  • Do you only call your IT consultant when something is wrong?
  • Does your IT consultant/company remotely monitor your systems, but rarely sets foot into your office?
  • Do you spend as little as possible on IT and technology?

If so: Stop it. You’re doing your employees, your clients and yourself a huge disservice. You don’t need to take a Cadillac approach to law firm IT management, but you do need to be proactive about it. See Rule #4, below, for an overview of how to be properly proactive when managing your firm’s technology.

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About the Author: Dennis Dimka
Dennis Dimka is the CEO and founder of Uptime Legal Systems, North America's leading provider of technology, cloud and marketing services to law firms. Dennis is the author of Law Practice as a Service: How and Why to Move Your Law Firm to the Cloud, and was an Ernst & Young Entrepreneur of the Year finalist in 2016. Follow Dennis on LinkedIn.

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