Under the Hood Infrastructure | Data Security All of Uptime’s services are built on our world-class, US-based data centers. Move to Uptime’s cloud and enjoy the same reliability and security as a fortune-500 company. Our Infrastructure Resume. (We think you’ll be impressed.) Data Centers Uptime’s cloud services are hosted in our state-of-the-art data centers. SSAE18 / SOC2 annually audited and compliant data center Multiple redundant Uninterruptable Power Supply (UPS) systems Dual incoming city power feeds Dual backup power generators, routinely tested & audited On-demand emergency fuel contract with local city Routine environment & humidity testing Multiple OC12 and OC48 Internet Connections Four redundant connections to upstream Internet providers Inert gas fire suppression systems (FM-200) Flood prevention systems, routinely tested & audited 24×7 closed-circuit video surveillance Physical security enforced to common data center space Physical security enforced to Uptime servers & equipment Redundant HVAC and humidity control systems, routinely tested & audited 24×7 monitoring of facilities and systems by onsite technical staff Biometric encoded physical access Servers & Network Not all Cloud networks are created equally. We cut no corners: our servers & network are built to deliver Fortune 500 caliber infrastructure to your small business. Enterprise-grade VMWare virtualization platform with NSX Dell PowerEdge VMWare host servers Dell NX backup servers 2-Hour Onsite hardware replacement contract on hosts 24×7 network & server monitoring Redundant, high-availability WatchGuard Series firewalls Redundant, high-availability Dell Series gigabit switches Redundant Ethernet links between hosts and core switches Redundant Ethernet links between core switches and firewalls Redundant paths to independent core routers within data center Intel Xeon processors with Hardware Virtualization Server-grade SSD (Solid State) 15K RPM, and 7.2K RPM SAS drives Redundant power supplies and network adapters (NICs) on all servers Redundant drives on all host servers, SANS and backup equipment Backups & Disaster Recovery All Uptime cloud plans include multiple independent backup systems, including end-user-accessible data snapshots and bare-metal (full recovery) backup solutions. Daily bare-metal backups performed & monitored (SSR) Daily snapshot-based data backups (VSS) Daily Exchange mailbox backups Optional backup/sync to device at your location Operations & Staff Uptime internal policies and procedures are thoughtful and comprehensive. All Uptime staff must meet Uptime’s corporate policy of background, confidentiality and competency. All employees must sign a confidentiality agreement regarding client data All employees must pass rigorous background checks All employees go through Uptime University legal technology training Certification & Third-Party Auditing Uptime’s data center goes through annual third-party SSAE/SOC audits. These audits ensure the reliability, security and management of our cloud infrastructure and your data. Uptime Legal can provide annual SSAE/SOC audit reports after executing an NDA.