Chantal-Desloges

Chantal Desloges

Customer Story

Desloges Law Group

Founded

2010

Number of Users

12 Users

Software Used

PCLaw

Customer Since

2015

Practice Area(s):  Citizenship & Immigration Law

Location(s):  Toronto, Ontario

Uptime Practice Case Study

In fall 2019, Desloges Law Group, a successful immigration firm, contacted us for support with their move to a new downtown Toronto office. “As one might imagine, there were many headaches with the logistics,” says Senior Partner Chantal Desloges.

Fortunately, the firm had switched to our Private Cloud four years earlier. With their data and software hosted in a certified Canadian data centre, they avoided the hassle of finding IT space or moving expensive, delicate equipment.

Every time we hit a snag, they were right there to help. Simply put, we couldn’t have transitioned so successfully without the fantastic support.”

Before Uptime Practice

As a thriving practice known for exemplary service, Desloges Law Group needed their technology up and running quickly to refocus on their clients. “They provided incredible support to get us operational as fast as possible,” says Senior Partner Chantal Desloges. “They assisted with setting up computers, phones, printers, and liaising with Internet and telecom providers.”

Immigration Consultant and Acting Office Manager Ani Khachatryan took on the monumental task of coordinating the move, collaborating with a Technical Manager to address cabling and connectivity challenges in the heritage building.

The Solution

Ideal for the Distributed Firm
Ani agrees that we’re the perfect IT solution for firms transitioning to distributed operations. “Definitely—I would advise other firms to seek their help,” she says.

As more firms adopt remote or hybrid work models, having the right technology is crucial for maintaining productivity. We deliver high availability, built-in business continuity, and robust virtual desktops. It’s compatible with most legal software, including trusted tools like ESILaw, PCLaw, and Primafact, and uniquely integrates with Zoom and MS Teams.

With virtual desktops, firm members can access everything they need from any location, ensuring seamless operations wherever they work.

The Result

Our IT experts specialize in meeting the unique needs of law firms, providing support for everything from office moves to document management. “They are a team where professionalism, care, and competence are at an exceptionally high level,” says Ani. “This combination is, unfortunately, rare to find elsewhere.”

Following a smooth move that satisfied both firm members and clients, Chantal has no doubts about outsourcing IT to us.

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