Uptime Practice™ Web

Frequently Asked Questions

Uptime Practice provides a complete Law Office in the Cloud™ with a suite of practice management, private cloud and other essential technology services. Uptime Practice comes in three editions:  Practice Go, Practice Foundation, and Practice Next.

Practice Go is a lightweight cloud platform that will host your legal software, effectively turning your premise-based legal software into a web application.

With Practice Go, we setup your existing premise-based legal software in our secure cloud platform, which allows your firm to log in and use your software in a web browser.

At present, Practice Go works with Tabs3, PCLaw, Time Matters, ProLaw, Juris, Timeslips, and QuickBooks.  Other legal applications may work with Practice Go, contact us for details.

Yes. You will notice that our terms and conditions clearly state that any and all data you store in our cloud is your property. Should you ever cancel we will be helpful and cooperative to return your data to you by shipping your data to you on an encrypted hard drive.

While we hope to be your cloud service provider for a very long time, all Uptime services are month-to-month, and you cancel your service at any time. You will notice that our terms and conditions clearly state that any and all data you store in our cloud is your property. Should you ever cancel we will be helpful and cooperative to return your data to you by shipping your data to you on an encrypted hard drive.

Practice Go includes all necessary back-end server software, including Windows Server, SQL Serer and RDS licensing.  We host but do not provide licensing for your legal software application.

We do. As part of our service and at your request, we will install any updates to your legal software.

Very reliable. Uptime Practice includes a financially-backed 99.99% uptime guarantee. (It is, after all, the name of our company.) To deliver this we’ve built a world-class infrastructure in SSAE16 audited and compliant data centers.

Very secure. Lawyers have an ethical responsibility to take steps to ensure that their clients’ data is securely stored and remains confidential. As a cloud service provider for the legal industry, Uptime shares this responsibility. We’ve built our cloud infrastructure from the ground up with security in mind. Physical security, anti-hacker security, intrusion prevention, military-grade encryption. With Uptime Practice you’ll have the same level of security as commercial banks and other fortune-500 companies.

Within our terms and conditions, you’ll find language that outlines our obligations to you in the unlikely event we are served with a subpoena regarding your data. We will immediately notify you of such service, giving you ample time to respond. We will not answer the subpoena until its imposed deadline, providing you maximum time to respond.

Yes, with about 99% certainty. Practice Go is compatible with virtually all printers.

Yes, many of our customers are Mac users. You can access your virtual desktop–and all software within it–from a Mac computer or iPad.

Computing resources, such as number of cloud servers, processing power, RAM and disk space will be allocated appropriately based on the number of users in your organization and the applications you use. For exact resource allocation, please refer to Practice Foundation Resource Entitlements.

Uptime Practice works best with 512 Kbps upload and download speed per user at any location. For example, if your firm has 10 staff working concurrently, you would want 5 Mbps upload and download speed. Not sure how fast your Internet is? Run a speed test here.

We own all cloud infrastructure including servers and network equipment. This gives us the ability to take ownership of client experience and data security. We do not resell another public cloud service such as Azure or Amazon.