Uptime Practice™ Foundation
Infrastructure
Under the Hood
Our Infrastructure Resume. We think you’ll be impressed.
Uptime’s cloud services are hosted in our state-of-the-art data centers.
- SSAE18 / SOC2 annually audited and compliant data center
- Multiple redundant Uninterruptable Power Supply (UPS) systems
- Dual incoming city power feeds
- Dual backup power generators, routinely tested & audited
- On-demand emergency fuel contract with local city
- Routine environment & humidity testing
- Multiple OC12 and OC48 Internet Connections
- Four redundant connections to upstream Internet providers
- Inert gas fire suppression systems (FM-200)
- Flood prevention systems, routinely tested & audited
- 24×7 closed-circuit video surveillance
- Physical security enforced to common data center space
- Physical security enforced to Uptime servers & equipment
- Redundant HVAC and humidity control systems, routinely tested & audited
- 24×7 monitoring of facilities and systems by onsite technical staff
- Biometric encoded physical access
Not all Cloud networks are created equally. We cut no corners: our servers & network are built to deliver Fortune 500 caliber infrastructure to your small business.
- Enterprise-grade VMWare virtualization platform with NSX
- Dell PowerEdge VMWare host servers
- Dell NX backup servers
- 2-Hour Onsite hardware replacement contract on hosts
- 24×7 network & server monitoring
- Redundant, high-availability WatchGuard Series firewalls
- Redundant, high-availability Dell Series gigabit switches
- Redundant Ethernet links between hosts and core switches
- Redundant Ethernet links between core switches and firewalls
- Redundant paths to independent core routers within data center
- Intel Xeon processors with Hardware Virtualization
- Server-grade SSD (Solid State) 15K RPM, and 7.2K RPM SAS drives
- Redundant power supplies and network adapters (NICs) on all servers
- Redundant drives on all host servers, SANS and backup equipment
All Uptime cloud plans include multiple independent backup systems, including end-user-accessible data snapshots and bare-metal (full recovery) backup solutions.
- Daily bare-metal backups performed & monitored (SSR)
- Daily snapshot-based data backups (VSS)
- Daily Exchange mailbox backups
- Optional backup/sync to device at your location
Uptime internal policies and procedures are thoughtful and comprehensive. All Uptime staff must meet Uptime’s corporate policy of background, confidentiality and competency.
- All employees must sign a confidentiality agreement regarding client data
- All employees must pass rigorous background checks
- All employees go through Uptime University legal technology training
SSAE/SOC Certification
Uptime Legal can provide annual SSAE/SOC audit reports after executing an NDA.