Denise Horan

Customer Story

Regan Associates, Chartered



Number of Users

31 Users

Software Used

Time Matters & PCLaw

Customer Since


Practice Area(s):  Group Legal Care

Location(s):  Boston, MA & Washington, D.C.

Uptime Practice Case Study

The Law Offices of Regan Associates provides Group Legal Care to more than 20,000 families, represented by trade unions, and by organizations large and small. Regan Associates’ servers began to show their age. Ms. Horan was faced with an important business decision of upgrading server hardware and its related software, or making a move to a cloud-based platform. For a variety of reasons, she chose the cloud.

The key to our success was having the right provider.”

Before Uptime Practice

As their needs grew, and technology evolved, Denise Horan evaluated available options, including building a custom solution, and ultimately selected Time Matters for its customization options. However, their servers needed to be replaced — a costly, temporary solution.

The Solution

Ms. Horan led the research into choosing a private cloud service provider. She had narrowed her search when a visit to the Time Matters website revealed that Uptime Legal was in fact a Lexis Nexis partner. “My conversations with Dennis Dimka, Uptime CEO, convinced me that we had found the right product in Uptime Practice,” Ms. Horan said.

Q&A with Denise Horan

Tell us about your Firm

“Regan Associates represents a diverse clientele, including professionals, hospitality workers, police officers, truck drivers, laborers, and service employees. With 13 attorneys and a staff of four, the firm provides Legal Care to the employees of over 150 private and public employers.”

What did you use prior to Uptime Practice?

“We implemented Time Matters and PCLaw on servers for our firm. It worked for the time, but as our servers aged and became a dated solution, we looked for cloud solutions.”

Ultimately, what made you choose Uptime Practice?

“A key factor in choosing our cloud service provider was the combination of IT expertise, specific knowledge of law firm operations, and client confidentiality. Of the companies we considered, only Uptime Legal had a “Cloud-First, Legal First” approach to providing the service and support the firm required. My conversations with Dennis Dimka, Uptime CEO, convinced me that we had found the right product in Uptime Practice.”

How has Uptime Practice streamlined or helped your law practice?

“Beyond merely moving an on-premise based application to a hosted environment, the other advantages of Uptime Practice included:

  • No onsite maintenance of software or hardware
  • Familiar, easy to use interface, especially by attorneys
  • Secure remote access, regardless of location and/or device
  • Hosted Exchange email and virus protection
  • Dependable support and migration assistance”

What are your favorite features or aspects of Uptime Practice?

“Uptime engineers were quickly deployed to assist in creating the secure cloud space, the seamless movement of data, without any impact to existing application usage. The entire system went live quickly.”

What would you say to another law firm considering Uptime Practice? – What advice or council would you give?

“Even if you manage your servers well, they have a best-by date. Choosing the cloud allows for better flexibility and less hassle for your firm.”

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