Practice Foundation is a Private Cloud platform, that hosts your desktop/server-based legal software, documents and email. Practice Foundation is a good fit for law firms that are committed to premise-based legal software but want to move to the cloud.

Yes. The onboarding process is a project that includes coordination and planning, discovery, building and prepping, migration of your applications, data, documents and email, integration of your local network and training for your entire staff. We charge a fixed fee for this process, which varies based on a few variables including number of users and what applications/data we will be migrating. Contact us for a formal proposal for your firm.

Yes. You will notice that our terms and conditions clearly state that any and all data you store in our cloud is your property. Should you ever cancel we will be helpful and cooperative to return your data to you by shipping your data to you on an encrypted hard drive.

While we hope to be your cloud service provider for a very long time, all Uptime services are month-to-month, and you cancel your service at any time. You will notice that our terms and conditions clearly state that any and all data you store in our cloud is your property. Should you ever cancel we will be helpful and cooperative to return your data to you by shipping your data to you on an encrypted hard drive.

Practice Foundation includes all necessary Microsoft software including Windows Server, Microsoft Office, Microsoft Exchange and Microsoft SQL Server. Practice Foundation will host your existing/third-party software including your practice management software, billing and accounting software, document management and other software. Uptime does not provide or license non-Microsoft software: You must provide licensing for non-Microsoft software.

We do. As part of our service, we will keep your Microsoft software up to date. We will also work to provide first-call support of your legal and business software and will work with your software’s publishers as necessary to update and maintain the software your firm uses.

Very reliable. Uptime Practice includes a financially-backed 99.99% uptime guarantee. (It is, after all, the name of our company.) To deliver this we’ve built a world-class infrastructure in SSAE16 audited and compliant data centers.

No, and you won’t need it. When you move to the cloud, your core infrastructure (servers, applications and data) are no longer at your location. As such, all of your remaining local environment–PC’s, laptops, printers, scanners–can be easily supported by our world-class support team. There is virtually nothing our team can’t support from our office.

Very secure. Lawyers have an ethical responsibility to take steps to ensure that their clients’ data is securely stored and remains confidential. As a cloud service provider for the legal industry, Uptime shares this responsibility. We’ve built our cloud infrastructure from the ground up with security in mind. Physical security, anti-hacker security, intrusion prevention, military-grade encryption. With Uptime Practice you’ll have the same level of security as commercial banks and other fortune-500 companies.

Within our terms and conditions, you’ll find language that outlines our obligations to you in the unlikely event we are served with a subpoena regarding your data. We will immediately notify you of such service, giving you ample time to respond. We will not answer the subpoena until its imposed deadline, providing you maximum time to respond.

Yes, with about 99% certainty. Uptime Practice Foundation is a cloud hosting platform designed specifically to host legal practice management software, and can host about 99% of any legal or windows-based software. We’re experts in hosting, migrating and supporting the most popular software used by law firms.

Yes, with about 99% certainty. Practice Foundation is compatible with virtually all printers, scanners and multifunction devices. Your local and network printers will appear and work within your virtual desktop just as they do on your local computer. Uptime Practice also makes scanning a breeze and supports scan to desktop, scan to folder and scan to email.

Yes. Whether you use two, three or more monitors, your Uptime Practice virtual desktop will span all of your monitors.

Yes, many of our customers are Mac users. You can access your virtual desktop–and all software within it–from a Mac computer or iPad.

Computing resources, such as number of cloud servers, processing power, RAM and disk space will be allocated appropriately based on the number of users in your organization and the applications you use. For exact resource allocation, please refer to Practice Foundation Resource Entitlements.

Uptime Practice works best with 512 Kbps upload and download speed per user at any location. For example, if your firm has 10 staff working concurrently, you would want 5 Mbps upload and download speed. Not sure how fast your Internet is? Run a speed test here.

We own all cloud infrastructure including servers and network equipment. This gives us the ability to take ownership of client experience and data security. We do not resell another public cloud service such as Azure or Amazon.