Practice Next, Evolved: The Biggest Changes in 2025

With the latest version of Practice Next, law firms on the Professional and Fortress plans now get a dedicated IT Manager. This isn’t a generic support rep—it’s your firm’s go-to resource for long-term planning and day-to-day oversight.

Your IT Manager gets to know your people, your software, your goals—and helps you make smart, forward-thinking technology decisions. They’ll map out your IT roadmap, manage every project, and handle any escalations that arise.

Your IT Manager is in your corner, making sure your systems run smoothly, securely, and in alignment with your firm’s operations and obligations.

We don’t wait for problems to surface. Practice Next now includes real-time monitoring, regular system health checks, patch management, and preventative maintenance—all to reduce downtime and keep your environment stable.

When your team needs support, we’re here. From day-to-day troubleshooting to advanced technical issues, our legal-focused help desk is standing by. And when an onsite presence is required, we’ve got engineers in most metro areas—ready to deploy.

Whether you’re onboarding new software, expanding offices, or planning a technology refresh, we manage the full lifecycle of your IT projects. You’ll get structured planning, expert coordination, and execution aligned with your firm's goals.

Practice Next Professional and Fortress now include an assigned IT Manager—a senior team member who acts as your firm’s part-time IT administrator. They get to know your systems, your people, and your goals—so they can support your firm like an insider, not just a vendor.

Your IT Manager leads every major technology initiative and handles escalations with speed and clarity. Whether it’s a hardware upgrade, software rollout, or a vendor dispute, they take the reins—so your team can stay focused on clients, not tech issues.

From budgeting to planning to technology selection, your IT Manager helps you make smart, long-term decisions. Need to map out your software roadmap? Coordinate with your cloud provider? Assess new tools? This isn’t reactive support—it’s leadership.

The new Practice Next includes a modern, multi-layered cybersecurity suite that protects your firm around the clock. From real-time threat detection to proactive prevention tools, your systems are shielded from the kinds of attacks law firms are increasingly facing.

With continuous network monitoring and automated threat response, your firm’s data is guarded even outside of business hours. Advanced intrusion detection and endpoint protection help stop threats before they impact your systems.

For firms with elevated security or compliance obligations, the Fortress edition delivers even greater coverage—designed to meet the needs of firms working with regulated data, complex insurance requirements, or sensitive client matters.

While Practice Next is designed to reduce the need for in-person tech visits, the latest version includes built-in support for when onsite help is truly needed. Whether it’s a major hardware rollout or an unexpected issue that can’t be resolved remotely, Uptime has you covered.

We can dispatch a qualified Uptime engineer to your office for planned projects or time-sensitive problems—bringing the same level of legal-specific support you expect from us, right to your door.

You’ll continue to enjoy the benefits of cloud-first IT—lower overhead, faster support, and simplified systems—with the reassurance that in-person assistance is always an option.

The upgrade doesn’t disrupt your day-to-day tools or processes. What’s already working for your firm stays in place—while you gain access to better support, tighter security, and the ability to scale as your needs grow.

The latest version unlocks new layers of support, including an assigned IT Manager (Professional & Fortress) and access to senior-level Technical Account Managers across all plans—giving your firm more expertise without adding headcount.

As your firm grows, so do your technology demands. From insurance-driven security requirements to new software and hybrid work models, Practice Next is built to help you stay ahead—without scrambling for solutions later.